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Payments & Order Cancellations

Payments

AL-KO International is an Australian owned Company.
The name that will appear on your statement after you have made your payment is
"AL-KO International Pty LTD"

All transactions made through the AL-KO NZ online store will be billed in New Zealand Dollars.

Order Cancellations

With the exception of special orders, orders may be cancelled and a full refund issued at any time prior to despatch upon provision of a cancelation request.
Requests must be in writing and include your full name, payment method, order reference number and the reason for your request.

Cancelations will only be offered on orders that have not been despatched. For more information on obtaining a refund on orders that have been despatched, please refer to our warranty and returns page.

Visa - Shop anywhere with absolutely no risk

We support the use of Visa because your peace of mind and protection are paramount to them. Visa's Zero Liability policy is our guarantee that you would not be held responsible for fraudulent charges made with your Visa payment card.

How It Works

1. Shop worry-free Use your Visa payment card to make purchases at millions of locations. Visa will always protect you from unauthorised use.

2. Report suspicious charges Review your monthly statement and report any fraudulent charges to your financial institution.

3. Get quick resolution on your Visa card If applicable, your financial institution may remove fraudulent transactions or extend provisional credit for losses from unauthorised card use.

Shop worry-free at millions of merchants You can use your card to shop with confidence. That is because Visa protects your card information 24/7 and you would not be held liable for unauthorised purchases made with your card or account information.

Review your monthly account statement and report fraudulent charges Take the time to look at your monthly Visa statement, and let your financial institution know if anything appears incorrect so swift action to regain control of your account and to resolve the situation for you can occur.

Count on quick resolution on your Visa card If your account is compromised, Visa is committed to setting things right without further aggravation or inconvenience to you. Visa's cardholder protection policy requires all financial institutions issuing Visa products to extend provisional credit for losses from unauthorized card use within 5 business days of notification of the loss.

Call your issuing bank for their terms and conditions or for more information.

Mastercard - Protecting you against unauthorised transactions

We support the use of Master card because your MasterCard card is protected from fraud and unauthorised charges in ways that are not available with other forms of payment like cash.
As a MasterCard cardholder, you are protected under the MasterCard Zero Liability policy for unauthorised transactions and they could be transactions made in stores, over the telephone, or on the internet if the following five conditions are met:

You have exercised vigilant care in safeguarding your card from risk of loss, theft, or unauthorised use; and You immediately and without delay notify your card issuer upon discovery of the loss, theft, or unauthorised use; and You have not reported two or more incidents of unauthorised use in the preceding 12 months; and Your account is in good standing; and You have complied with the terms and conditions of the cardholder agreement.

Eway - The PCI-compliant gateway

The PCI DSS (Payment Card Industry Data Security Standard) is a set of rules created by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world.

These rules apply to anyone who is storing, processing or transmitting credit card data. Eway is externally audited every year by Stratsec (BAE Systems) to ensure the highest level of data protection available for our merchants and their customers.